January 23, 2022, 10:54

    Virgin Media to raise prices by £56 for millions of customers – see how it affects you

    Virgin Media to raise prices by £56 for millions of customers – see how it affects you

    Virgin Media has announced plans to raise bills for millions of UK households in an above-inflation increase from March.

    All phone, TV and broadband customers will be affected, unless the household falls under the 'vulnerable' bracket.

    Vulnerable customers – which includes those on Virgin Media's new Essential broadband package and landline users on its Talk Protected package – will not see their bills increase under the changes.

    The average household will see their plan rise by £4.70 a month or £56.40 a year, the company said. Out of bundle call costs are not changing.

    Last year, bills rose by an average of £2.50 and £4.50 a month for customers.

    Customers on a fixed-price promotion, ie those who are still within the minimum term of their contract, will see their prices rise after their contract ends.

    Those who are not within their minimum term – most likely because their contract has ended – will see their price change from March 1, 2022.

    Broadband customers will also see their bills rise

    Universal Images Group via Getty Images)

    For Virgin Mobile customers, bills will rise by the January rate of RPI inflation plus 3.9%, effective from April, the company said.

    Virgin Media told the Mirror it's currently writing to UK customers to inform them of the price rises.

    However, it said that if you are affected by the increase, you can leave your contract without paying any early termination charge.

    This means if you're able to negotiate a more competitive rate, or you cannot afford the price rise and want to strip down your contract, you can, within 30 days of receiving the price rise notification.

    A Virgin Media spokesperson said: “While we recognise a price change is never welcome, with rising costs and our customers using their services more than ever, we are reviewing our pricing to fuel further investment in our network and services, both now and in the future.

    “We’re committed to providing brilliant services and excellent overall value, and consistently give our customers more for their money than anyone else.”

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    Sourse: mirror.co.uk

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