December 3, 2021, 14:04

    Hundreds of Purplebricks customers in limbo after law firm suffers major IT glitch

    Hundreds of Purplebricks customers in limbo after law firm suffers major IT glitch

    Purplebricks customers say they face disruption and possible homelessness after the property giant's primary conveyancer was hit by an IT failure this week.

    Law firm Premier Property Lawyers is recommended by the online estate agent to its customers to handle the legal side of a house purchase .

    Conveyancing is the legal transfer of property ownership from one person to another – most commonly from a seller to a buyer.

    Solicitors or legal experts who specialise in this are known as conveyancers.

    But this week Premier took several systems offline after an unspecified security issue.

    This meant many customers could not finish house purchases, and they report feeling in limbo.

    Has this affected you? Message

    Purplebricks is now the UK's largest estate agent

    Bloomberg via Getty Images)

    From someone on Facebook as it is the only way to receive info….just received a call from PPL, still no IT up and running yet and still has no idea when systems will be working again!

    One customer told The Mirror the IT outage had meant a "failed completion", and that he worried he would lose a deposit of around £65,000.

    Other customers say they have had no communication from the company and have been unable to speak to anyone there.

    Yet more say on social media that they are worried about losing their new property and face homelessness.

    A Premier Property Lawyers spokesperson said: "We have now restored IT systems sufficiently to enable clients to move. The good news is that almost all contracted transactions with a fixed completion date are up to date.

    "We have been working through the night and will continue to proactively contact clients who are scheduled to complete.

    "We would assure you that we have been working round the clock to restore our operations. This includes carefully bringing systems online as part of a secure phased approach and finding workarounds to complete transactions safely.

    "At all times we have been acting in the best interests of our clients and understand how challenging this situation has been for them."

    Premier Property Lawyers is part of a company called Simplify.

    A Purplebricks spokesperson said: "Simplify, our conveyancing partner in England and Wales, is making progress to restore its service and is working to help customers who are exchanging and completing this week.

    "We are working closely with them and doing everything we can to help and support our customers. Purplebricks platform and systems are operating as normal."

    Premier has been approached for comment.

    Purplebricks only launched in 2012 and sold its first home in 2014, but is now the UK's largest estate agent , handing around 5% of house sales.

    It is listed on the London Stock Exchange, and its share price fell from around 52p a share last Wednesday to 33p today.

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