December 3, 2021, 14:59

    Couple disgusted by mattress covered in ‘bodily fluids’ at £100-a-night Travelodge

    Couple disgusted by mattress covered in ‘bodily fluids’ at £100-a-night Travelodge

    A furious couple slammed Travelodge after claiming their hotel mattress was caked in filthy stains and 'bodily fluids'.

    Martin Rogers, 62, and his wife visited the branch in Cardiff on Friday night ahead of a rugby match on Saturday.

    The pair paid £100 for the room, however they later claim to have found a dead bug on the bed, calling the stay a 'health risk'.

    When checking into the Queen Street hotel, Martin didn't notice anything wrong with the room initially other than a 'funny, pungent smell'.

    He said: "At first we didn't think much of it but when we got back in late at night, I noticed the smell was still there. I had a look to see where the smell was coming from. I looked under the bed and then obviously couldn't see anything.

    The rugby fan paid £100 for the 'disgusting' one night stay
    (

    Image:
    MEDIA WALES)

    "I just looked at the mattress on top of the bed and it had all white dust hairs and there was, what looked like, a dead bedbug on it.

    "I took the sheets off the top and the stains were unbelievable. I could see the blue stains from where they tried to clean it.

    A blue stain showed staff were aware of the state of the mattress and had tried to clean it before, Martin said.

    He said the mattress was covered in filthy stains and body fluid
    (

    Image:
    MEDIA WALES)

    The bed sheets were also covered – and the chain have said sorry
    (

    Image:
    MEDIA WALES)

    He said: "I honestly don't know what it is and wouldn't even like to say. There was all sorts of different colours there – it was absolutely disgusting.

    "In the middle of a pandemic, that should not be allowed."

    Martin, from Wrexham, went downstairs to reception to complain but was told no other rooms were available, even in other Travelodges around Cardiff.

    "It was like ten or eleven o'clock in the night. They said we could speak to the manager in the morning. They gave us two extra bed sheets to put on top of the bed.

    "As a guest, you think you'd be treated a bit better really. I don't usually go around checking the mattress in the hotel rooms but there was that funny smell coming from the room so we looked."

    They hit out at Travelodge, who moved to compensate the couple
    (

    Image:
    MEDIA WALES)

    Martin says he spoke to the manager the next morning, who said he would give the couple a full refund.

    He said: "We've had no refund and no email. We've had no apology from them.

    "I wanted to point it out in case it's happened to other people. They would have charged £250 to stay at the Saturday night – I'm glad we decided to only stay for the Friday night."

    Martin was disappointed with the way staff handled the complaint.

    He said: "They didn't have any mattresses on site or anything to change it. The sink in our room was blocked too which we mentioned in the morning.

    Sign up to our newsletter to get the day's biggest news straight to your inbox

    The Mirror's newsletter brings you the latest news, exciting showbiz and TV stories, sport updates and essential political information.

    The newsletter is emailed out first thing every morning, at 12noon and every evening.

    Never miss a moment by signing up to our newsletter here.

    "I'm 62 and my wife is 50 – we've never come across anything like this before."

    Martin and his wife checked out that morning and decided to stay at a different hotel on St Mary's Street for Saturday night.

    A spokesperson for Travelodge said: "We are sincerely sorry that we did not deliver our normal high standard of service to Mr Rogers during his recent stay with us.

    "We have apologised to Mr Rogers, refunded his booking and offered a two-night complimentary stay. We have also ensured that the team receives the appropriate retraining on our cleaning process and we have also replaced the mattress."

    Read More

    Read More

    Sourse: mirror.co.uk

    Related posts

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    We use cookies in order to give you the best possible experience on our website. By continuing to use this site, you agree to our use of cookies. You can find a detailed description in our Privacy Policy.
    Accept
    Reject
    Privacy Policy