A dream holiday to Ibiza has turned into a nightmare for a family after they contracted coronavirus – leading them to be forced to spend £2,000 to quarantine.
Matthew, 37, and Vicky Groves, from Glossop in Derbyshire, had travelled to the Sirenis Seaview Village on the Spanish island with their two young sons on July 7, the Manchester Evening News reports.
Just a week into the trip at the four-star resort on July 16 the family travelled into the town centre to get their Covid tests, in order to be allowed to fly home.
Vicky, 34, tested positive for coronavirus while Matthew tested negative, meaning the family would be forced to isolate before returning to Manchester.
They have since been told to pay £2,000 to stay at a quarantine hotel on the island.
Vicky and Matthew Groves have spoken of their nightmare
(Image: Vicky Groves)
The couple say they want to warn other holidaymakers about their situation.
Matthew, Vicky and their two sons aged 8 and 10, have been moved to a sister hotel for the duration of their isolating period.
"It was very hard to get in contact with the Rep and we had to contact TUI to make them aware of the situation," Matt said.
"We have been getting calls from Track and Trace in England who are under the impression that we have flown home."
The family have now been issued with a £2,000 bill for the quarantine room, which they say consists of a double bed and sofa bed for the children.
Because Matt tested negative, he has been trying to distance himself from Vicky, which he says has been incredibly difficult given the layout of the room.
"I am essentially paying £2,000 to sleep on the floor," he said.
"When I asked what would happen if I didn’t pay the bill I was told they would chuck us out even though Vicky has Covid and alert the authorities so I've had to pay it under duress."
The family on their holiday in Ibiza
(Image: Vicky Groves)
Fortunately, the couple have both been double-jabbed so Vicky is currently only suffering with mild symptoms of coronavirus.
But the family are terrified that Matt could test positive, meaning that they would have to isolate all over again.
"This is our first holiday since the pandemic," Vicky said.
"We are both fully vaccinated and Ibiza was on the green list and we booked with TUI so we thought everything would be okay."
A TUI spokesperson confirmed to the Mirror there are currently 11 customers isolating at nearby TUI Blue Aura hotel, with four positive cases.
They said: "We’re sorry to hear the Groves’ family has to self-isolate during their holiday and understand how frustrating this must be.
"We can confirm that the Sirenis Seaview Village has to follow strict Covid protocols in place locally in Ibiza.
"These include regular testing of all staff, including the cleaners, who have all tested negative. Our resort and customer care teams are supporting the family and have explained how to make a claim through the Covid Cover included in their package.
"We’d like to reassure our customers that we have robust policies in place and regularly audit all of our hotels in respect of health and safety, including Covid safety measures."