June 29, 2022, 0:17

    Diabetic woman stranded at Spanish airport after Ryanair claim hand luggage is ‘too big’ – World News

    Diabetic woman stranded at Spanish airport after Ryanair claim hand luggage is ‘too big’ – World News

    A diabetic woman was left stranded at a foreign airport after Ryanair said her hand luggage was "too big".

    Teresa Bruce was told she couldn't board the plane from Alicante due to the size of her luggage.

    The 63-year-old had travelled to Benidorm from Prestwick Airport with friends for a five-day trip, but was left stranded in the Spanish airport as she tried to return home, the Daily Record reports.

    She was left worried and irate, as well as in desperate need to get home to take medication for her diabetes.

    Teresa was queueing for her flight home when she was approached by a Ryanair staff member who reportedly went on to tell her that her hand luggage was "too big" to take on board.

    As a result, the Asda employee from Irvine, Scotland, was told she would have to pay €69 to put the suitcase in the hold.

    Teresa Bruce says when she eventually agreed to pay but was informed the flight had closed

    Alasdair MacLeod/Daily Record)

    Teresa had travelled with the same case just days earlier and she had already spent her money on her holiday – leaving her with none left to pay the charge.

    Even though her friend offered to pay up, she was still told she couldn't board.

    "We were at the gate queuing for priority when a woman came up to me and told me to go with her and bring my suitcase," she told the Daily Record.

    "I went with her and she told me my suitcase was too big to go on the plane.

    "I said 'how can it not come on the plane? I travelled here with it'.

    "She told me I would have to pay €69 but it was the end of my holiday and I didn't have any money left.

    "I couldn't understand why I needed to pay for the case when I had flown over from Prestwick with it just five days before."

    Teresa desperately needed to get home that day to take medication for her Type 2 diabetes, but was instead forced to sleep in the airport in a "frightening" experience.

    She added: "I need to take a jab every Thursday for my Type 2 diabetes and I didn't take it with me as it needs to be refrigerated. I was expecting to get home that day.

    Teresa desperately needed to get home that day to take medication for her Type 2 diabetes

    Alasdair MacLeod/Daily Record)

    "I asked to speak to a supervisor and said I was diabetic and had to get home for my medication.

    "She said no and if I wanted to speak to anyone about it I would have to go back out through security to find someone, but by that point my flight would have already left."

    Teresa's friend then stepped in to help and sent her the €69 baggage fee via bank transfer but staff working for the flight operator said it was too late.

    "My friend then messaged me to say she had transferred me the money to pay. I told them and they said I was too late and I couldn't board as the flight was closed," she continued.

    Passengers boarding a Ryanair plane – file photo

    NurPhoto via Getty Images)

    "There were people still waiting to go on the stairs to get to the plane. If someone was running late they would have called out after that point and let them board.

    "The flight attendant was determined I wasn't getting on that plane."

    Teresa was then escorted through security and left to sleep in the airport overnight alone.

    She added: "It was scary and I was frightened to shut my eyes in the airport as I didn't know who was going to be about and I was alone.

    "I tried to find somewhere in the airport safe and I dozed on and off on the seats.

    "To think Ryanair left a female in a foreign country on her own is absolutely shocking."

    Fuming Teresa then had to fork out for a flight to Edinburgh the next night as there were no direct flights to Prestwick for another three days.

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    A spokesperson for Ryanair told the Daily Record: “This passenger’s cabin bag exceeded the dimensions permitted for her flight from Alicante to Prestwick (May 26).

    "As per Ryanair’s T&Cs which were accepted by the passenger at the time of booking, oversized cabin baggage must be placed in the hold of the aircraft for a standard fee.

    "This passenger initially refused to pay the charge, but later changed her mind and returned to the gate, however boarding for the flight had subsequently closed, and the passenger missed her flight.”

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    Sourse: mirror.co.uk

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